Return Policy

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods (for example, pantie, underwear, swimming suit and bikini) hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after purchase

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@petbooboo.com

Sale items, Special rate or Discount (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you had received a special rate or a discount applicable on your item(s), the refund will be apply on the regular price, without the special rate or discount. 

Exchanges (if applicable)
We only replace items if they are defective or damaged or if we have made a mistake with the order (for example, wrong item, size, color or design) that is not corresponding with the original order made by the client. In that case, we ask you to send a picture of the item with the original receipt on the same picture and we will replace the item without any charge.

If you buy an item and the size is not fitting well for you, you may need to exchange your item for a new one. In that case, you keep the inappropriate item and reorder 1 (one) item in the right size (not applicable for a change of color or design) at 50% for the same item, same color and same design and based on its regular price.

If you need to exchange any item, send us an email at info@petbooboo.com. 

Gifts (if applicable)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, you can proceed as usual procedure.


Shipping
To return your product, you should mail your product to: 11923 NE Summer St, STE 766955, Portland, Oregon, 97220, USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.